Windreama Terms and Conditions – Rules for Filipino Players

1. Definitions

The following terms are used throughout this document and carry the meanings defined here unless the context clearly requires otherwise.

• "Windreama" / "the Platform" / "we" / "us" — refers to the windreama online gaming platform accessible at windreama.best and operated by its licensed entity.
• "Player" / "you" / "your" — refers to any individual who has registered a windreama account or is accessing the platform.
• "Account" — the individual player account created upon successful registration on windreama.
• "Bet" or "Wager" — any staked PHP ₱ amount placed on a market or game outcome on windreama.
• "Settlement" — the determination and payment of winnings or the recording of a lost bet following the conclusion of an event or game round.
• "Bonus Funds" — any promotional PHP ₱ credit applied to a windreama account that is subject to specific wagering and withdrawal conditions.
• "PHP ₱" — Philippine Peso, the sole currency of all windreama transactions.
• "Responsible Gaming Tools" — account-level controls including deposit limits, session timers, and self-exclusion options available within the windreama platform.

2. Eligibility

Use of the windreama platform is restricted. Before registering, you must satisfy all of the following conditions:

• You are at least 21 years of age at the time of registration.
• You are legally permitted to participate in online gambling activities under the laws of your jurisdiction of residence.
• You are not a resident of any jurisdiction where access to online gambling is prohibited or unlicensed.
• You are acting on your own behalf and not as an agent, nominee, or representative of another person.
• You do not already hold an active or previously suspended windreama account.
• You are not a current employee, officer, or immediate family member of a current employee of windreama or its affiliated companies.

Windreama reserves the right to request proof of age, identity, and address at any point. Failure to provide satisfactory documentation within a reasonable timeframe will result in account restrictions or permanent closure.

3. Registration and Account Opening

To use windreama, you must complete the registration process by providing accurate, truthful, and complete information in all required fields. This includes but is not limited to:

• Full legal name as it appears on a valid government-issued ID.
• Date of birth confirming you are at least 21 years of age.
• A valid and personal email address and mobile phone number registered in your name.
• A current residential address in the Philippines.

Windreama does not accept registrations using false, altered, or borrowed identification. Providing inaccurate information constitutes a material breach of these Terms and Conditions and will result in immediate account closure and forfeiture of any balance.

One Account Rule

Each player is permitted to hold exactly one windreama account at any given time. Registering multiple accounts — whether under the same or different names, email addresses, phone numbers, or payment methods — is strictly prohibited. Where duplicate accounts are identified, windreama will close all related accounts and review any outstanding balances in accordance with applicable rules.

Verification

Windreama may require Know Your Customer (KYC) verification before processing withdrawals or for accounts that reach defined transaction thresholds. Verification may include submission of a government-issued photo ID, proof of address, and confirmation of the payment method used for deposits. This is a standard process designed to protect all registered players.

4. Account Security

You are solely responsible for maintaining the security and confidentiality of your windreama account login credentials, including your password and any two-factor authentication codes. The following obligations apply to every player:

• Choose a unique password not used on other services and do not share it with any other person.
• Do not allow any other person — including family members or friends — to access or operate your windreama account.
• Log out of your account after every session, especially on shared or public devices.
• Contact windreama support immediately if you suspect unauthorised access to your account.

Windreama will never ask for your password via email, chat, or phone call. Any communication requesting your password should be treated as a phishing attempt and reported to support@windreama.best without clicking any links contained in the suspicious message.

Bets and transactions made from your account will be treated as authorised by you unless you have reported a security breach to windreama in advance of those transactions occurring. Windreama cannot be held responsible for losses resulting from a player sharing account credentials with another person.

5. Deposits

All windreama deposits are processed exclusively in Philippine Peso. Accepted deposit methods include GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, and Visa/Mastercard bank cards. The available methods and applicable minimum and maximum deposit limits are displayed in the deposit section of your windreama account dashboard.

Your Own Payment Methods Only

You may only deposit using payment methods registered in your own name. Deposits originating from third-party accounts, shared e-wallets, or borrowed payment instruments are prohibited. Where a third-party source is identified, windreama will withhold withdrawals pending review and may close the account.

Processing Times

Most windreama deposits via GCash and Maya are credited to the account balance in real time or within minutes of a successful transaction. Bank transfer deposits may take longer depending on the sending institution and the PESONet/InstaPay processing window. If a deposit does not appear within the stated timeframe, contact support with your transaction reference number.

Uncompleted Transactions

If funds leave your bank or e-wallet but do not appear in your windreama balance, do not initiate a new deposit before contacting support. Duplicate deposits resulting from multiple attempts at the same transaction may result in delays to the investigation and resolution process.

6. Withdrawals

Withdrawals from your windreama account are processed to the same payment method used for the most recent deposit, subject to the limits and verification requirements in force at the time of the request. Withdrawals to third-party accounts are not permitted under any circumstances.

Withdrawal Conditions

• Your account must be fully verified before any withdrawal is processed.
• Bonus funds that have not met applicable wagering requirements cannot be withdrawn.
• A minimum withdrawal amount applies and is displayed in the withdrawal section of your windreama dashboard.
• Windreama may withhold a withdrawal while an account review, fraud investigation, or KYC verification is pending.

Processing Timeframes

Windreama aims to process approved withdrawals within a reasonable period following receipt of a complete and verified withdrawal request. Actual credit to your GCash, Maya, or bank account depends on the receiving institution's processing schedule. Windreama will communicate any material delays to the email address registered on your account.

Withdrawal Limits

Minimum and maximum single-transaction withdrawal limits are published within the windreama account settings. Where a requested withdrawal exceeds the single-transaction maximum, it may be processed in multiple instalments across consecutive eligible periods, subject to windreama's standard review process.

7. Betting Rules

All bets placed on windreama are subject to the general betting rules set out in this section and to any specific market rules displayed alongside individual bet types. In the event of any conflict, specific market rules take precedence over general rules.

Bet Acceptance

A bet is only confirmed once the windreama system accepts it and records a confirmation in your bet history. Odds displayed on the pre-selection screen do not constitute acceptance. Live odds can change between the time you select a market and the time the bet is submitted. Always verify the accepted odds in your confirmed bet history, not on the market display screen.

Minimum and Maximum Stakes

Minimum and maximum stake limits per bet are displayed at the point of bet placement. Windreama reserves the right to apply individual player account limits that may differ from the displayed general limits, particularly for players with unusual betting patterns or where risk management considerations apply.

Errors and Technical Issues

Where a bet is accepted at an incorrect price due to a system error, data feed failure, or human error on the part of windreama, windreama reserves the right to void the affected bet and return the stake to the player's account balance. Players who knowingly exploit pricing errors are in breach of these Terms and Conditions.

Postponed and Abandoned Events

Settlement rules for postponed, cancelled, or abandoned events depend on the sport and market type. The applicable rule is displayed alongside each market. Generally, where an event does not take place or does not produce a valid result within the defined rescheduling window, bets will be voided and stakes returned. Players should check windreama market-specific rules before placing bets on events that carry a postponement risk.

8. Settlement and Payouts

Windreama aims to settle markets promptly after the conclusion of each event or game round. Settlement is based on official results from recognised governing bodies, broadcasters, or licensed event organisers, depending on the sport or game type. The following rules apply across all windreama markets:

• Settled winnings are credited to your windreama account balance in PHP ₱ immediately following settlement.
• Settlement decisions made in good faith based on available official results are final unless a formal objection is raised within the defined dispute window.
• Where a result is reversed by a governing authority after initial settlement, windreama will resettled affected bets in accordance with the revised official result within a reasonable timeframe.
• For accumulator bets, all selections must settle as winners for the combined bet to pay out. A single voided selection will reduce the accumulator to the remaining selections at adjusted combined odds.
• Player props and individual performance markets settle based on official statistics published by the governing body of the relevant sport. Where a player does not start and the applicable market rule stipulates that participation is required, the bet will be voided.

9. Bonuses and Promotions

Windreama may from time to time offer bonuses, free bets, cashback credits, or other promotional incentives to eligible players. All promotions are subject to the following general conditions in addition to any specific terms attached to each individual offer:

General Bonus Rules

• Bonuses are available to eligible windreama accounts that meet the specific eligibility criteria stated in the relevant offer.
• Each promotion is limited to one claim per player, household, IP address, device, and payment method unless the offer explicitly states otherwise.
• Bonus funds carry a wagering requirement that must be completed before any withdrawal of the bonus or associated winnings can be processed.
• Wagering requirements are applied at the rates specified in the individual promotion terms. Markets excluded from contributing to wagering requirements are listed in those terms.
• Bonuses expire if not used within the validity period stated in the promotion. Expired bonus funds are removed from the account balance without replacement.
• Windreama reserves the right to withdraw, amend, or cancel any promotion at any time, with reasonable notice where possible.

Bonus Abuse

Strategies designed to exploit bonus offers — including systematic low-risk hedging across multiple outcomes to guarantee a return regardless of result — are classified as bonus abuse. Windreama uses pattern recognition to identify these behaviours. Accounts found to be engaging in bonus abuse will have promotional eligibility revoked and may have outstanding bonus balances forfeited.

10. Prohibited Conduct

The following activities are strictly prohibited on the windreama platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent closure, forfeiture of balances, and referral to relevant authorities where applicable:

• Providing false, misleading, or fraudulent information at registration or at any point during account use.
• Registering or operating more than one windreama account.
• Allowing or facilitating access to your account by a third party.
• Exploiting software errors, game bugs, or pricing anomalies, whether intentionally or through patterns that suggest deliberate exploitation.
• Using bots, automated scripts, or any software designed to interact with the windreama platform without genuine human input.
• Engaging in collusion with other players to influence the outcome of any market or game.
• Using proceeds from illegal activity to fund a windreama account, including any form of money laundering.
• Placing bets on events in which you have privileged inside information not available to the general public.
• Making chargebacks or payment reversals in bad faith after receiving services from windreama.
• Engaging in abusive, threatening, or discriminatory communications directed at windreama staff or other players.

11. Account Closure and Termination

Closure by the Player

You may request the closure of your windreama account at any time by contacting support@windreama.best. Before submitting a closure request, ensure all active bets have settled and any pending withdrawals have been processed. Windreama will confirm the closure and process the remaining balance in your account, net of any bonus funds not meeting withdrawal conditions, to your verified payment method.

Closure by Windreama

Windreama reserves the right to suspend or permanently close any account, with or without prior notice, where:

• Prohibited conduct as defined in Section 10 has been identified.
• Account verification has not been completed within the required timeframe.
• Fraudulent activity or attempted fraud is suspected.
• A player has self-excluded and subsequently attempted to circumvent the exclusion by opening a new account.
• Applicable legal or regulatory obligations require the closure.

Where an account is closed due to a breach of these Terms and Conditions, windreama may withhold the account balance pending investigation. Where fraud or money laundering is involved, balances may be subject to regulatory reporting and cannot be released until investigations are complete.

12. Responsible Gaming

Windreama is committed to providing a safe gaming environment for Filipino players. The following tools and principles underpin our approach to responsible gaming:

Available Tools

• Deposit Limits — Set a maximum PHP ₱ deposit per day, week, or month from within your windreama account settings. Limit increases take effect after a 24-hour cooling-off period. Limit decreases take effect immediately.
• Session Timers — Set a maximum play session duration. Windreama will prompt you when your session time is reached.
• Spending History — Access a complete record of deposits, withdrawals, and bets placed from your account dashboard.
• Self-Exclusion — Request a temporary or permanent self-exclusion through account settings or by contacting support. During a self-exclusion period, account access is suspended and you may not re-register a new account on windreama. Self-exclusions cannot be reversed during the nominated period.

Our Commitment

If gambling is causing distress, financial difficulty, or conflict in your personal life, please use the self-exclusion option or contact support before the situation escalates. Windreama can also refer players to relevant community support resources in the Philippines on request. There is no shame in stepping back — and we would rather lose a player temporarily than have them continue in a harmful pattern.

Full details on all available tools and guidance are available on the Responsible Gaming page.

13. Limitation of Liability

To the fullest extent permitted under applicable law, windreama shall not be liable for:

• Losses arising from delays, interruptions, or errors in data feeds used to price markets or settle bets.
• Financial losses resulting from a player's decision to place a bet, regardless of the information available at the time.
• Indirect, consequential, or punitive losses of any kind.
• Service interruptions caused by circumstances outside windreama's reasonable control, including telecommunications failures, natural disasters, or regulatory changes.
• Losses resulting from a player sharing their account credentials with another person.

Nothing in this clause limits windreama's liability for fraud, willful misconduct, or any liability that cannot be excluded under Philippine law.

14. Amendments to These Terms

Windreama may update these Terms and Conditions from time to time to reflect changes in applicable law, platform features, or operational requirements. Material changes will be communicated to registered players via the email address on record or through a prominent notice displayed when logging into the windreama platform.

Continued use of the platform following the effective date of any amendment constitutes acceptance of the updated Terms and Conditions. If you do not agree to a material amendment, you should close your account before the effective date of the change and withdraw your remaining balance.

The version date shown at the top of this page reflects the most recent update. Previous versions may be requested from support@windreama.best for reference purposes.

15. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws applicable to the operation of windreama and its licensed entity. In the event of a dispute arising from the use of the platform, the following process applies:

• Step 1: Contact windreama support at support@windreama.best with a written description of the dispute and your account reference number.
• Step 2: Windreama will acknowledge receipt within two business days and aim to provide a full written response within fourteen business days.
• Step 3: If the response does not resolve the dispute to your satisfaction, you may escalate the matter in writing to the relevant supervisory or licensing authority indicated in your account registration documentation.

Players are encouraged to attempt internal resolution before pursuing any formal external complaint. The vast majority of windreama disputes are resolved at Step 1 without the need for escalation.